Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by MAINTREX. Throughout the website, the terms “we”, “us” and “our” refer to MAINTREX.
These Terms of Service apply to your use of our website and to purchases made through our online store.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy and Return & Refund Policy.
Nothing in these Terms limits or excludes any mandatory rights you have under Dutch or European consumer law.
1. COMPANY INFORMATION
This online store is operated by:
Trading name: MAINTREX
Email: maintrexworldwide@gmail.com
2. PRODUCTS
We make reasonable efforts to display and describe our products accurately, including their colours, designs and other characteristics.
However, colours may appear slightly different depending on your device, screen settings or lighting conditions.
Product availability may change and we reserve the right to discontinue products or limit quantities where permitted by law.
3. ORDERS
By placing an order through our website, you make an offer to purchase the selected products.
After placing an order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, for example in cases of suspected fraud, incorrect pricing, payment issues or product unavailability.
If we cancel an order that has already been paid, the applicable amount will be refunded.
4. PRICES AND PAYMENT
All prices displayed on our website include VAT where applicable, unless clearly stated otherwise.
Any applicable shipping costs will be displayed before you complete your purchase.
The total amount payable will be shown during checkout before you place your order.
Available payment methods are displayed during checkout.
5. SHIPPING AND DELIVERY
We aim to process and deliver orders within the delivery times stated on our website.
Delivery times are estimates unless a specific delivery date has expressly been agreed.
We remain responsible for the goods until they have been delivered to you or to a third party designated by you, except where you independently choose a carrier that was not offered by us.
If your order is delayed, lost or damaged during delivery, please contact us at maintrexworldwide@gmail.com.
6. RIGHT OF WITHDRAWAL AND RETURNS
Consumers purchasing online generally have a statutory 14-day right of withdrawal.
The withdrawal period generally starts on the day after you, or a third party designated by you, receives the product.
For complete information regarding returns, withdrawal, return shipping costs and refunds, please see our Return & Refund Policy.
Nothing in these Terms affects your statutory right of withdrawal.
7. LEGAL GUARANTEE AND DEFECTIVE PRODUCTS
Products must conform to the purchase agreement and meet the standards that consumers may reasonably expect from them.
If a product is defective, damaged or otherwise does not conform to the agreement, you may have statutory rights to an appropriate remedy under Dutch consumer law.
Depending on the circumstances, this may include repair, replacement, a price reduction or termination of the purchase agreement.
Your statutory guarantee rights are separate from the 14-day right of withdrawal and are not limited by our Return & Refund Policy.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on this website, including the MAINTREX name, logos, designs, graphics, photographs, videos and other materials, belongs to MAINTREX or is used with permission from the relevant rights holder.
You may not reproduce, distribute, modify, commercially exploit or otherwise use our protected content without our prior permission, except where permitted by applicable law.
9. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including payment providers, shipping providers and Shopify.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
MAINTREX remains responsible for its own obligations towards consumers as required by applicable law.
10. PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR/AVG) where applicable.
Please review our Privacy Policy for more information about how we collect, use and protect personal information.
11. PROMOTIONS AND DISCOUNT CODES
From time to time, MAINTREX may offer promotional discounts, automatic discounts or discount codes.
Additional conditions may apply to individual promotions and will be communicated with the relevant offer.
Unless stated otherwise, discounts cannot be exchanged for cash.
Nothing in promotional conditions limits mandatory consumer rights.
12. PROHIBITED USE
You may not use our website for unlawful purposes or in a manner that infringes the rights of MAINTREX or third parties.
You must not attempt to interfere with the security or proper operation of our website, introduce malicious software or use our website for fraudulent activities.
13. LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
MAINTREX is not responsible for losses resulting from circumstances outside our reasonable control to the extent permitted by law.
Nothing in this section affects your mandatory statutory rights as a consumer.
14. COMPLAINTS
If you have a complaint regarding an order or our service, please contact us at:
Please include your order number and a clear description of your complaint so that we can investigate it.
We will handle complaints within a reasonable period.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The Terms that apply to your purchase are the Terms that were applicable when you placed your order, unless a change is required by law or otherwise validly agreed with you.
16. GOVERNING LAW
These Terms of Service and agreements between you and MAINTREX are governed by Dutch law, subject to any mandatory consumer protection rules that may apply to you.
Nothing in these Terms deprives consumers of mandatory protections they may have under applicable law.
17. CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to: